大胆的咨询
2006-12
John Wiley & Sons Inc
de Hann, Erik
The history of consulting dates back to the original ‘intervention’ of the serpent in the Garden of Eden, and today's consultants have just as dubious a reputation. They are tempted by flattery and over-assessment of their abilities, and run the risks of uncertainty, responsibility without authority and loss of control. In order to steer a middle course, they must understand their own intention as consultants. Fearless Consulting clearly demonstrates that, in spite of the many risks and temptations, consultants can approach their profession and clients fearlessly, and offers a range of philosophical inspirations for readers as well as specific intervention models and practical methodologies.
Erik de Haan works is the director of Ashridge ’s Centre for Coaching and a senior organisation development consultant for Ashridge Consulting near London. Before joining Ashridge Consulting in 2002, he studied Theoretical Physics in Amsterdam,gained his
ForewordPrefacePrologue: Characteristics of Consulting1 Characteristics of the Entry2 The Entry and Fearless Speech Communicating advice Four forms of argumentation Forms of argumentation for consultants The fearless consultant Fearless speech under pressure Conclusion3 Characteristics of Joint Problem Formulation4 Problem Formulation and Irony Ambiguous communication What is irony? Two divine examples of irony The ironic consultant Irony as an instrument for change Irony and the concept of fate Conclusion5 Characteristics of Intervening6 Intervening and Power Intervening means stepping in The focus of interventions The art of intervening The powerless consultant Conclusion7 Characteristics of Consolidating8 Consolidating and responsibility The responsibility of the consultant Why does anything come about? Authority and responsibility The non-responsible consultant Conclusion9 Characteristics of Departure and letting go10 letting go and Tragic Consulting The consultant as committed outsider The chorus in Greek tragedy The tragic consultant What pleasure does a tragedy give? ConclusionEpilogue: Twenty Minutes in the life of a Consultant The invitation Observations prior to the conversation The conversation as it took place The conversation as it did not take place Observations following the conversation The follow-up conversationAppendix AAppendix BReferencesIndex
