Pfeiffer成功的沟通技巧The Pfeiffer Book of Successful Communication Skill-Building Tools

2007-10  

Gordon, Jack (EDT)  

409  

The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Interpersonal Communication Tools Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences 　　Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization.

IntroductionPART I: PRESENTATION AND DISCUSSION RESOURCES　1. Conditions That Hinder Effective Communication J. William Pfeiffer　2. The Lost Art of Feedback Hank Karp　3. The Influence Continuum Marlene CaroseUi　4. Communicating Communication J. Ryck Luthi　5. TheJohari Window: AModel for Eliciting and Giving Feedback Philip G. Hanson　6. Using Personality Typology to Build Understanding Toni La Motta 7. Communicating Organizational Change: Information Technology Meets the Carbon-Based Employee Unit Joseph G. Wojtecki, Jr., and Richard G. Peters 8. Confrontational Communication Merna L. Skinner 9. Assertion Theory Colleen Kelley 10. E-Mail Basics: Practical Tips to Improve Communication Kristin J. ArnoldPART 2: EXPERIENTIAL LEARNING ACTIVITIES (ELAs)　ELA Section 1: Personal Communication Skills　　1. In Other Words: Building Oral-Communication Skills　 Editors　　2. Poor Listening Habits: Identifying and Improving Them　 Joseph Seltzer and Leland Howe　　3. Mixed Messages: A Communication Experiment　 Branton K. Holmberg and Daniel W. Mullene　　4. Gestures: Perceptions and Responses　 SteUa Lybrand Norman　　5. Time Flies: Negotiating Personal Effectiveness　 Through Assertion　 Michael Lee Smith　　6. Resistance: A Role Play　 H.B. Karp　　7. Seeing Ourselves As Others See Us: Using Video 　 Equipment for Feedback　 GiUes L. Talbot 8. Your Voice, Your Self: Improving Vocal Presentations Taggart Smith 9. E-Prime: Distinguishing Facts from Opinions GiUes L. Talbot 10. Speed Up! Increasing Communication Skills Marlene Caroselli ELA Section 2: Oganizational Communication Issues 1. One-Way, Two-Way: A Communication Experiment Adapted from H. J. Leavitt 2. Pass It On: Simulating Organizational Communication Linda Costigan Lederman and Lea P Stewart 3. Red Light/Green Light: From Fear to Hope Niki Nichols 4. Blivet: A Communicat 0n Experience　 Ken Myers, Rajesh Tandon, and Howard Bowens, Jr.……

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