冲突解决 Conflict Management
Baden Eunson
John Wiley & Sons
出版时间：
2006-12
出版社：
John Wiley & Sons
作者：
Baden Eunson
页数：
122
内容概要
Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: - planning - goal setting - compromise
书籍目录
PrefaceIntroduction1 Conflict--the basics2 Conflict development3 Approaches to managing conflict4 Negotiation--the basics5 Positions, concessions and interests6 Getting ready to negotiate7 Negotiation styles8 Negotiation tools and planningConclusionNotesGlossaryIndex
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