FIERCE LEADERSHIP 强势领导

1970-1  

人民出版社  

Scott, Susan  

'Hire smart people...', 'Hold people accountable...', 'Focus on the client...'. For years, these mantras have been blindly adopted by business leaders everywhere but, as Susan Scott shows, these so-called best practices are ineffectual, cost companies vast sums and drive away the most valuable employees and customers. Yet they are so deeply ingrained in our organisational culture that no one has questioned them, until now. Informed by over a decade of research and work with CEOs and senior executives of the world's leading companies, Susan Scott reveals why these established practices are so wrongheaded and shows you how to spot the signs that you are falling prey to them and why they are adversely affecting your business. She then, in her direct, no-nonsense style, suggests a series of surprising and smart alternatives that you should put in their place.

INTRODUCTIONTHE IDEA OF FIERCEFIERCE PRACTICE #1:FROM360-DEGREE ANONYMOUS FEEDBACK TO 365FACE-TO-FACE FEEDBACKFIERCE PRACTICE #2:FROM HIRING FOR SMARTS TO HIRING FOR SMART+HEARTFIERCE PRACTICE #3:FROM HOLDING PEOPLE ACCOUNTABLE TO MODELING ACCOUNTABILITY AND HOLDING PEOPLE ABLEFIERCE PRACTICE #4:FROM EMPLOYEE ENGAGEMENT FROGRAMS TO ACTUALLY ENGAGING EMPLOYEESFIERCE PRACTICE #5:FROM CUSTOMER CENTRICITY TO CUSTOMER CONNECTIVITYFIERCE PRACTICE #6:FROM LEGISLATED OPTIMISM TO RADICAL TRANSPARENCYCONCLUSION:CROSSING THE BOLD LINE

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