组织考察与行动
2006-1
John Wiley & Sons Inc
Allen I. Kraut
632
Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading-edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.
ForewordPrefaceAcknowledgmentsThe Authors1 Moving the Needle：Getting Action After a SurveyPart One：New Concepts 2 Connecting Employee Satisfaction to Business Unit Performance 3 Employee Experiences and Customer Satisfaction：Toward a Framework for Survey Design with a Focus on Service Climate 4 Strategic Surveys：Linking People to Business Strategy 5 The Importance ofTakingAction，NotJust Sharing Survey Feedback 6 Organizational Surveys as Leverage for Organization Development and Change 7 Using Linkage Research to Drive High Performance: A Case Study in Organization DevelopmentPart Two: New Technologies 8 Online Surveys: Critical Issues in Using the Web to Conduct Surveys 9 Online Reporting: Real Time, Real Impact,Real Opportunities 10 What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments 11 Pulse Surveys: A Limited Approach with Some Unique Advantages 12 Oversurveying: Causes, Consequences,and Cures 13 Understanding Nonresponse and Facilitating Response to Organizational Surveys 14 Relative Weights of Predictors: What Is Important When Many Forces Are Operating 15 National Norms Versus Consortium Data: What Do They Tell Us? 16 Preparing and Presenting Survey Results to Influence Audiences 17 How to Create Presentations That Spark ActionPart Three: New Applications 18 Measuring Employee Opinions During Mergers and Acquisitions 19 Leveraging Employee Surveys to Retain Key Employees: A Means to an End 20 Driving Change Around the World: Employee Surveys in Global Organizations 21 Building an Inclusive Culture: The Communicating Managers Program 22 Reengaging Employees During Turbulent Times 23 Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations 24 An Executive and a Survey Model:A Follow-Up Action Success StoryName Index
