饭店服务与管理英语
2007-5
高等教育出版社
郭兆康 编
225
180000
本书是中等职业学校专业英语系列教材之一。全书以涉外饭店的一线工作流程为主线，根据该行业侧重口语交际的特点，遵循专门化用途外语教学规律而编写。 本书共16个单元，每单元包括：听力热身、课文、情景会话、练习、阅读理解、听力训练等几部分。书中内容涵盖了涉外饭店的主要服务内容及管理基础知识，本书注重语言的实用性和得体性。 本书配有《饭店服务与管理英语练习答案》（包括参考译文、练习答案和听力材料等），并配有录音带。 本书可作为中等职业学校饭店报务与管理专业的专业英语教材及涉外饭店的岗位培训用书，也可供自学者选用。
Unit 1 What Is a Hotel? Warm-up Text It is my dream Dialog 1 Hotel industry ABCs Dialog 2 A job-hunting interview Reading Comprehension Listening ComprehensionUnit 2 Front Office Warm-up Text The first representatives of a hotel Dialog 1 A room reservation call Dialog 2 Welcome to our hotel Reading Comprehension Listening ComprehensionUnit 3 Communication Warm-up Text Guest foremost Dialog 1 Telephone service Dialog 2 Sending a fax Reading Comprehension Listening ComprehensionUnit 4 The Cashier Warm-up Text The history of money Dialog 1 Foreign exchange Dialog 2 Checking-out Reading Comprehension Listening ComprehensionUnit 5 Housekeeping Department （Ⅰ） Warm-up Text Housekeeping department——the backbone of a hotel Dialog 1 Turn-down a service Dialog 2 Providing something extra Reading Comprehension Listening ComprehensionUnit 6 House keeping Department （Ⅱ） Warm-up Text Adventure on the highway Dialog 1 About the laundry service Dialog 2 Baby-sitting service Reading Comprehension Listening ComprehensionUnit 7 Food and Beverage （Ⅰ） Warm-up Text The food and beverage department always counts Dialog 1 At the bar Dialog 2 Taking the order Reading Comprehension Listening ComprehensionUnit 8 Food and Beverage （Ⅱ） Warming-up Text The story of chopsticks Dialog 1 Room service Dialog 2 A complaint about the dining room Reading Comprehension Listening ComprehensionUnit 9 Recreation （Ⅰ）Unit 10 Recreation （Ⅱ）Unit 11 Shopping ArcadeUnit 12 Service and ManagementUnit 13 SupervisionUnit 14 Functions of ManagementUNit 15 Leader and PowerUnit 16 Leadership StyleAPPENDIXVOCABULARYUSEFUL TERMS AND EXPRESSIONS
《饭店服务与管理英语》可作为中等职业学校饭店报务与管理专业的专业英语教材及涉外饭店的岗位培训用书，也可供自学者选用。
