有效的沟通
1997-08
中国人民大学出版社
朗.路德洛
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Contents
Effective communication
Introduction
Communication in organizations
What is communication?
Managers and communi.cation
Interpersonal communication
Dealing with barriers
Management style and communication
Total communication
Organizational communication
Summary
Interviewing
Introduction
Location
Preparing for the interview
Conducting the interview
Closing the interview
Making judgments and analyzing results
Guidelines for managers for specific job-related interviews
Summary
Making presentations
Introduction
Preparation
Presentation techniques
Contents
Summary
References
Running meetings/leading discussions
Introduction
Types of meetings and their implications
The roles of chairperson and members
Relationships within groups, teams and meetings
Summary
References
Conducting surveys
Introduction
-Sampling
Planning
Methods of collecting data
Analyzing the data
References
Negotiating
Introduction
The subject under negotiation
Preparing for negotiation
The negotiation
Finding solutions
Fall-back situations
Behaviour in negotiations
Exerdses in negotiating
Summary
Training for effective communication skills
Introduction
Managerial work and communication
Training and development
Learning
Designing communication skills programmes
Integration of communication skills
Summary
Reference
Index
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