群体与团队管理
1997-12
中国人民大学出版社
汉克.威廉姆斯
■ 如何为团队提供其所需要的领导者？■ 如何管理自己的团队，以使人们富有建设性和高效地一起工作？■ 如何发挥自己对团队的影响力，确保得到最大限度的支持与合作？ 本书对上述问题及其他有关问题作了清楚而确切的解释。对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和
Contents
Introduction
The aim
The focus
The reader
The reading
The words
My background
Influences
Part 1: Identity
1 Groups and teams: What is the difference?
What makes a team a team?
The differences between groups and teams
Summary
2 Resources roles and responsibilities
Resources
Roles
Responsibilities
Balancing roles and resources
Summary
3 Leadership
Defining the responsibility
Selecting strategies
Selecting styles
Summary
4 Self-identity
Feelings of accomplishment
Recognition
Authority
Purpose
Summary
Part 2: Process
5 Product and process
Product v process
The four levels of process
Summary
6 Managing process
Procedure and effective meetings
Structure and the maximization of resource
Behaviour and effective communication
Social dynamics and a climate of openness
Summary
7 Process and the individual
Feelings of accomplishment
Recognition
Authority
Purpose
The pendulum
Summary
Part 3: Skills
8 Interactive skills
9 Groupworking skills
Airtime
Information
Ideas
Reaction
Clarity
Summary
10 Process management skills
Managing meetings
Managing group dynamics
Summary
11 Influencing skills
Persuasion styles
Persuasion strategy
Persuasion skills
Summary
Index
