管理沟通
2005-1
北京大学出版社
杰拉尔丁·E.海因斯
322
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《人力资源管理精选教材：管理沟通（策略与应用）（第3版）》是一本优秀的管理沟通教材。作者在研究的基础上，全面介绍了经理人在现代工作场合中所必须掌握的沟通策略和技巧，具有很强的实用性和可读性。全书分为：现代组织中的管理、管理写作策略、信息理解策略、人际沟通策略、团队沟通策略五个部分。
杰拉尔丁·E.海因斯（Geraldine E.Hynes）博士，自1998年开始在Sam Houston州立大学教授本科和硕士生商务与管理沟通课程。她还是企业、政府以及非盈利组织的沟通顾问与合同培训师。
PART ONE MANAGING IN CONTEMPORARY ORGANIZATIONSChapter 1 The Role of Communication in Contemporary OrganizationsA Brief Historical Overview of Managerial CommunicationContemporary Dynamics Affecting Communication ContingenciesThe TransitionSummaryCases for Small Group Discussion EndnotesChapter 2 The Managerial Communication ProcessLevels of Managerial Communication A Strategic ApproachFeedback and Measures of Effectiveness Critical Errors in CommunicationSummaryCases for Small Group Discussion EndnotesChapter3 Technologically Mediated CommunicationA Framework for Using Technologically Mediated CommunicationMatching Technology and the MessageA Look to the FutureThe Management Challenge SummaryCases for Small Group Discussion EndnotesPART TWO MANAGERIAL WRITING STRATEGIESChapter 4 Contemporary Managerial WritingCollaborative Writing……Chatper 5 Routine MessagesPART THREE STRATEGIES FOR UNDERSTANDINX GESSAGESChapter 6 Manaement Reports and ProposalsPART THREE STRATIGISE FOR UNDERSTANDING MESSAGESChapter 7 Managerial ListeningChapter 8 Nonverbal CommuniationChapter 9 Interculutral ManageriralPPART FOUR INTERPERSONAL COMMUNICATION STRATEGILSChapter 10 Conflict ManagemmentChapter 12 Conducting InterviewsPART FIVE GROUP COMMUNICATIONSTRATEGIESChapter 13 Managing Meetings and teamsChapter 14 Making Formal PresentationsIndex
其它版本请见：《人力资源管理精选教材：管理沟通（策略与应用）（第3版）（英文改编版）》
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