饭店服务英语
2003-7
中国劳动社会保障出版
陈苹
本书根据劳动和社会保障部培训就业司颁发的《饭店服务专业教学计划》编写，供全国中等职业技术学校饭店服务专业使用。全书共分为4大模块，31篇课文，每篇均包括情景对话、短文阅读、词汇、注释和练习。本书涵盖了涉外饭店的主要服务内容及其基本规范用语，内容丰富，图文并茂。 本书也适用于饭店职工培训，亦可供自学者选用。 本书由陈苹主编，钱海沙参编，邹新中审稿，关雅洁绘制插图。
Part Ⅰ Front Desk Service Unit One Receiving a Reservation Unit Two Guest Arrival Unit Three Checking In Unit Four Showing a Guest to His Room Unit Five Bring Baggage Down Review Exercises Unit Six Taking a Message Unit Seven Mailing Letters Unit Eight Booking Tickets Unit Nine Exchanging Money Unit Ten Checking Out Review ExercisesPart Ⅱ Food & Beverage Department Unit One Taking a Reservation Unit Two Seating Guests Unit Three Ordering Aperitifs and Hors D'oeuvres Unit Four Recommendation of the Main Course Unit Five Settling Complaints Unit Six Paying the Bill Review Exercises Unit Seven Breakfast Unit Eight Dinner Unit Nine Buffet Unit Ten In the Bar Unit Eleven A Chinese Dinner Unit Twelve Room Service Review ExercisesPart Ⅲ Housekeeping Service Unit One Room Cleaning Unit Two Laundry Service Unit Three Dealing with Complaints Unit Four Borrowing Things Unit Five Repairs Unit Six Lost and Found Review ExercisesPart Ⅳ Health & Recreation Service Unit One At the Health Center Unit Two At the Beauty Center Unit Three E-mail Service at the Business Center附录1 词汇表附录2 饭店机构表附录3 饭店业常用缩略语
