服务外包英语
2011-7
清华大学出版社
薛洁，齐海涛 主编
153
薛洁、齐海涛主编的《服务外包英语》以服务外包工作过程为导向，以典型工作业务为载体，从发包方和接包方的角度出发，根据实际业务安排了业务流程外包和信息技术外包两个工作项目。项目共包含13个学习任务，涉及一般服务外包业务的流程（信息发布、布置提案企划书、项目建议书、尽职调查、项目报价、签订合同、完成工作报告、建立项目流程管理体系），每个任务中包含了公司实际业务资料，由任务学习、附文阅读和练习三个部分组成，体现了工作任务与知识、技能的联系。教师可按照整个业务流程来进行教学，形成以学生为中心的理论实践一体化的教学模式，为学生提供体验完整工作实践过程的学习机会，实现职业教育教学过程与工作过程的融合，最大限度地培养学生的职业能力。
Summary Procedures of Selecting the Right Outsourcing Vendor
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Thinking
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Project 1 BPO
Assignment 1 Request for Information
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Assignment 2 Request for Proposal
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Assignment 3 Providing a Project Proposal
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Assignment 4 Due Diligence
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Assignment 5 Making a Project Quotation
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Assignment 6 The BPO Contract
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Assignment 7 Making a Work Report
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Assignment 8 Establishment of a Project Process Management System
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Project 2 ITO
Assignment 1 Providing a Project Proposal
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Thinking
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Assignment 2 Making a Project Quotation
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Thinking
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Assignment 3 Signing an ITO Contract
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Assigmnent 4 Designing and Developing the Website
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Assignment 5 Searching Engine Optimization
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Appendix 1 Some Letters about an ITO Project
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Background
Appendix 2 Some Letters about a BPO Project
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References
