饭店英语
2008-5
外语教学与研究出版社
张文，韩常慧 主编
204
本教材主要供高职高专饭店管理、餐饮管理与服务、旅游管理等专业的学生使用，具有以下特点： 选材全面，内容涉及预定、前厅服务、客房服务、餐饮服务、康乐与会议服务、投诉处理、销售、商务中心等工作环节； 突出行业性和实用性，紧密联系饭店业的实际运作，结合本行业英语实践的特点，使学生能够在饭店常见的情景中自如地交流； 编写设计新颖，图文并茂，内容生动，形式多样； 配有形式活泼的助教课件，为教师授课和学生自学提供更多资源。
Unit 1 Reservations Part I Dialogues Part II Reading: Duties ofaReservationist Part III Further Reading: A New Way of Hotel ReservationUnit 2 Reception Part I Dialogues Part II Reading: How to Be a Qualified Front Desk Staff Part III Further Reading: Types of the Front Desk Staff in HotelsUnit 3 Concierge's Work Part I Dialogues Part II Reading: Introduction of Concierge's Work Part III Further Reading: Cultural DifferencesUnit 4 Housekeeping (I) Part I Dialogues Part II Reading: Duties and Responsibilities of Housekeeping Staff Part III Further Reading: Legal Obligations of the Housekeeping Department in AmericaUnit 5 Housekeeping (II) Part I Dialogues Part II Reading: Duties of the Housekeeping Department Part III Further Reading: Room Service ProcedureUnit 6 Maintenance Part I Dialogues Part II Reading: Responsibility of the Engineering Department Part III Further Reading: Various Calls to the Engineering DepartmentUnit 7 good & Beverage (I) Part I Dialogues Part II Reading: Job Categories and Responsibilities in the F&B Service Part III Further Reading: Greeting and SeatingUnit 8 Food & Beverage (11) Part I Dialogues Part II Reading: Possible Restaurant Problems Part III Further Reading: Service of Red WinesUnit 9 Handling Complaints Part I Dialogues Part II Reading;: Handling Complaints (I) Part III Further Reading: Handling Complaints (II)Unit 10 Sales Department Part I Dialogues Part II Reading: How Sales Department Functions Part III Further Reading: Hospitality Sales Distribution and PromotionUnit 11 At the Business Center Part I Dialogues Part II Reading: History of the Business Center Part III Further Reading: Electronic Business Center in Coral Gables,Fla., HotelUnit 12 At the Recreation Center Part I Dialogues Part II Reading: Fitness Center Services in the Marquette Hotel Part III Further Reading: The Recreation HotelUnit 13 At the Beauty Parlor Part I Dialogues Part II Reading: Welcome to Trends Beauty Parlor Part III Further Reading: Beauty TipsUnit 14 At the Shopping Arcade Part I Dialogues Part II Reading: Shopping in Honolulu's Hot Spot Part III Further Reading: Caesars PalaceUnit 15 Checkout Part I Dialogues Part II Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout Part III Further Reading: A Rethink for Hotel Checkout Times附录1：英汉饭店常用分类词汇表附录2：2006年度全球酒店集团100强
比较适合酒店、餐饮行业的简单、实用的对外交流，挺有用的~~
很容易懂，很实用
内容比较简单，易懂