激励基层员工的积极性BUILT TO SERVE

2007-9  

McGraw-Hill  

Dan Sanders  

246  

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.　　Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.　　The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.　　Treat your customers like partners 　　Create a people-centered culture in a numbers-focused world 　　Communicate your organization's vision 　　Focus on strengths, not weaknesses 　　Tie performance to the success of your mission 　　Reduce your employee turnover 　　Build communities connected by an emotional bond 　　Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place 　　When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

Foreword: Dr. Stephen R. CoveyPrefaceIntroductionPART I Building a People Culture in a Numbers World AISLE 1 Understanding Higher Math AISLE 2 The Emerging Career Model AISLE 3 Making Winners Fail AISLE 4 Knowing Players from FansPART II Executing First Things First AISLE 5 Defining the Who: See the Vision AISLE 6 Defining the What: Know the Mission AISLE 7 Defining the When: Keep the Faith AISLE 8 When Things Go Bad (and They Will)PART III Intangibles Drive Tangibles AISLE 9 People, Not Profits AISLE 10 Decision-Making: More Than a Spreadsheet AISLE 11 The 4P Management System AISLE 12 Humility Trumps PrideConclusionAfterword: Ken BlanchardIndex

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