导游技能英语
2012-6
中国人民大学出版社
李永才 主编
270
366000
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《导游技能英语》是针对高等职业技术学院培养涉外导游应用型人才而编写的教材。本着“以就业为导向，以能力为本”的人才培养目标，其教学模式突出职业技能的训练和培养。本书以涉外旅游接待流程为主线，将旅游中的英语文化交际技能渗透到英语教学中，使学生在学习实用英语语言的同时，掌握导游常识和英语文化，做到导游语言知识、素质、技能和文化、礼仪并举，达到涉外旅游与国际接轨的目的，是一部选材实用、可读性强、操作性高的高职英语教材。
本书共12个单元，每单元主要包括介绍、正文、练习、应用写作等部分。涵盖酒店预定、入住、用餐、购物、景点导游、安排游览线路、费用商议、应对投诉等场景所需要的语言知识和交流技巧，既突出学生语言交际技能的培养，又重视向学生传递职业技能和素质的信息。
《导游技能英语》可作为中、高职高专各专业普通英语课程的教材使用，也可作为导游培训、在职从业人员和广大旅游爱好者学习使用。本教材由李永才担任主编。
李永才，男，1962年11月出生，山东邹城人，中共党员，研究生学历。李永才教授在大学从事英语教学工作25年，其间，于1990年至1992年在华东师范大学外语系读英语语言文学研究生，2002年3月至2005年2月在南非参加中国外交部援外项目。李永才副教授在大学任教期间先后主讲过多门专业课程；编著各类阅读教材和语法书籍7部，出版专著一部；主持和参与完成了海南省教育厅和社科联科研基金项目3个，主持和参与了在研省级课题4个，在省级以上学术期刊、重点大学学报和核心期刊发表学术论文20余篇。
Unit 1 Preparatio for Meeting a Tour Group
Part Ⅰ Booking Air Line Tickets and Room Reservatio
Conveation A Booking Airline Tickets
Conveation B Room Reservatio
Part Ⅱ Handling Complaints
A Delayed Flight
Part Ⅲ Practice
Part Ⅳ Reading
Sunny Hainan--Holiday Paradise
Part Ⅴ Culture
Hainan History
Part Ⅵ Practical Writing for Tourism
Correspondence of Travel Agencies
Unit 2 Touring Sanya
Part Ⅰ Meeting Tourists
Conveation A Meeting Tourists at the Airport (Ⅰ )
Conveation B Meeting Tourists at the Airport (Ⅱ)
Part Ⅱ Handling Complaints
A Delayed Flight
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The West Island
Passage B The Park of Luhuitou
Passage C The End of the Earth
Part Ⅴ Culture
Nahan Buddhism Park
Part Ⅵ Practical Writing for Tourism
Hotel Reservation
Unit 3 Accommodation Tour in Sanya
Part Ⅰ Checking into the Hotel
Conveation A
Conveation B
Part Ⅱ Handling Complaints
Dialogue 1 Handling Complaints at the Restaurant
Dialogue 2 Settling Guests' Complaints in the Hotel
Part Ⅲ Practice
Part Ⅳ Reading
Passage A National Seashore--Haitang Bay
Passage B National Holiday Resort--Yalong Bay
Part Ⅴ Culture
Food Culture in Hainan
Part Ⅵ Practical Writing for Tourism
Visa Application Form.
Arrival Card
Unit 4 International Tourism City--Qionghai
Part Ⅰ Going to Bo'ao
Conveation A
Conveation B
Part Ⅱ Handling Complaints
A Tour Guide or a Shopping Guide? ( I )
A Tour Guide or a Shopping Guide? ( H )
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The Wanquan River and Red Detachment Women
Passage B The Water Town--Bo'ao
Part Ⅴ Culture
Hainan Coconut Carvings
Part Ⅵ Practical Writing for Tourism
Passenge' Health Declaration
Unit 5 Huangshan Mountain
Part Ⅰ Going Shopping
Conveation A At the Souvenir Shop
Conveation B At the Pastry Shop
Part Ⅱ Handling Complaints
Unreasonable Requests
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Huangshan Mountain
Passage B Brief Introduction of Guilin
Part Ⅴ Culture
Traditio and Customs of the Zhuang Minority
Part Ⅵ Practical Writing for Tourism '
Baggage Declaration Form
Unit 6 Tour of the Waterfalls
Part Ⅰ Talking About Chinese Food
Conveation A Chinese Cuisine
Conveation B Guizhou Cuisine
Part Ⅱ Handling Complaints
Complaining About the Food
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Huangguoshu Great Waterfalls
Passage B The Silk Road
Part Ⅴ Culture
Chinese Food
Part Ⅵ Practical Writing for Tourism
Letter of Reply for a Complaint
Unit 7 Tour of Lakes
Part Ⅰ Visiting the West Lake
Conveation A Rowing on the West Lake
Conveation B At the Silk and Satin Shop
Part Ⅱ Handling Complaints
Cancelling Part of an Itinerary
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The West Lake
Passage B The West Lake Longjing Tea
Part Ⅴ Culture
China--Home of Tea
Part Ⅵ Practical Writing for Tourism
Letter of Thanks
Unit 8 Tour of Garde
Part Ⅰ Entertainment
Conveation A Recreation and Fitness Center
Conveation B At Tea House
Part Ⅱ Handling Complaints
Extra Charges
Part Ⅲ Practice
Part Ⅳ Reading
Suzhou Garde
Part Ⅴ Culture
The Four Elements of Chinese Garde
Part Ⅵ Practical Writing for Tourism
Tour Itineraries--China Discovery
Unit 9 PraetiealEmergeney Handling
Part Ⅰ Dealing with the Emergency
Conveation A Dealing with Problems of Loss
Conveation B What Should the Guide Do if a Tourist Is Lost at
a Scenic Spot?
Part Ⅱ Handling Complaints
The Incident That No Guide Meets the Tourists
Part Ⅲ Practice
Part Ⅳ Reading
Passage A The Great Wall ( Ⅰ )
Passage B The Great Wall (Ⅱ)
Part Ⅴ Culture
Part Ⅵ Practical Writing for Tourism
Reply to a Letter to Handle Complaints
Unit 10 Religio and Temples
Part Ⅰ Visiting Religious Places
Conveation A Visiting Jiuhua Mountain
Conveation B Visiting Wudang Mountain
Part Ⅱ Handling Complaints
Complaints About Shopping Rebates for Guides
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Shaolin Temple ( Ⅰ )
Passage B Shaolin Temple (Ⅱ)
Part Ⅴ Culture
Chines Folk Religion
Part Ⅵ Practical Writing for Tourism
Questionnaire--Thank You for Your Opinio
Unit 11 Health Promotion
Part Ⅰ Experiencing Chinese Treatment
Conveation A Traditional Chinese Medicine
Coervation B The Marriage of Chinese and Western Medicine
Part Ⅱ Handling Complaints
Quitting Tour Midway
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Ancient Wateide Tow in Jiangnan
Passage B Potala Palace of Lhasa
Part Ⅴ Culture .
Tibetan Local Customs
Part Ⅵ Practical Writing for Tourism
A Travel Contract
Unit 12 Farewell to the Tourists
Part Ⅰ Seeing Off the Guests at the Airport
Conveation A Seeing You Again Soon
Conveation B At the Check-in Counter
Part Ⅱ Handling Complaints
The Skill to Handle Complaint Lette
Part Ⅲ Practice
Part Ⅳ Reading
Passage A Terracotta Army
Passage B Sun Yat-sen Mausoleum
Part Ⅴ Culture
Chinese Silk
Part Ⅵ Practical Writing for Tourism
How to Say a Farewell to the Tour Group
Appendix Ⅰ Guide's Norm and Emergency Handling--100 Questio and
Awe
Appendix Ⅱ 中华人民共和国国家标准 GB/T 15971--1995
Appendix Ⅲ 导游人员管理条例
Appendix Ⅳ 导游应对游客问题处理原则
Appendix Ⅴ 旅游安全事故的处理
Appendix Ⅵ 旅游保险相关知识
Vocabulary
主要参考书目(Bibliography)
版权页： 插图： 1）请允许我在这里做一下自我介绍。 2）我叫王涛，是来自珠江国际旅游社的导游。 3）我将是你们在三亚停留时的陪同。 4）这是我们的司机李师傅，他有着20年的驾龄。 5）我们会尽最大努力使你们的旅行更有趣、更难忘。 6）我们要入住的酒店是三亚最好的五星级酒店之一。 7）恐怕你们得先休息一下。 8）我们将竭诚使您的旅行愉快。 9）三亚是中国唯一一个热带滨海旅游城市。 10）这些是房间的钥匙。 11）酒店的早餐时间是7：00—9：30 a.m. 12）如果您有什么问题及建议，请随时与我们联系。 13）请务必记住我们的车牌号。 14）我们明天8：30在酒店大堂门口集合。 15）明天最好带上雨伞，以防下雨。 3.Translate the following dialogues into English. Dialogue 1：Diane（B），the local guide and her group are checking in.A receptionist（A）is serving them. A：早上好，欢迎来到我们酒店。 B：上午好，我想要五间双人房和一间单人房。 A：你们预订了吗？ B：是的，我是导游Diane，海南椰风旅行社已经给我们预订了房间。 A：请稍等，让我查看一下预订记录。啊，是的，海南椰风旅行社预订了五个双人间和一个单人间。 B：没错。 A：可以看一看你们的护照吗？ B：可以，这是我们的护照。 A：谢谢，还给你们。请填写登记表。 B：登记表填完了。 A：这些是你们房间的钥匙。服务员会把你们带到你们的房间。 B：谢谢！ Dialogue 2： A：这些是房间的钥匙。 B：谢谢！ A：我想经过一段长距离旅程之后，你们一定感到非常疲倦吧。 B：我们现在就想洗个澡，睡上一觉。 A：好的。如果没有什么事情可以帮忙的话，我先离开了。 B：我想没什么事了，你非常周到，谢谢你！ A：非常高兴能为大家服务。我会在明天早上七点在一楼大厅等待大家吃早餐。 B：好的，明天见。 A：祝你们过得愉快，明天见。 Ⅲ.Task Three:Now It's Your Turn. 1.If a guest damages something in the hotel,what should you do to deal with the problem? 2.What should you do in case one of the guests is ill? 3.What should you do when one of the guests falls and is injured badly?
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