饭店情境英语
2008-6
格致出版社
王肇华 主编
274
本书作为中等职业学校“饭店服务与管理”专业的英语教材之一，是根据上海市中等职业教育课程教材改革办公室颁布的“饭店服务与管理”专业课程标准以及《旅游涉外饭店星级的划分及评定》的国家标准及其对星级饭店的考核要求编写的。全书以饭店的工作岗位为逻辑线索设计课程，分为前厅、客房、餐饮三大部分。每部分由6～7课组成。每一课均以该部分的某一“主要专业岗位工作人员英语”为课题，模拟该岗位工作人员工作环境，以其员工需要使用英语与外宾沟通方能完成工作任务为引领，以员工与宾客进行有效的沟通必须具备的英语听说能力为依据，编写了2～4篇情境对话。教材突出服务工作中必知和应知的常用基础英语的知识内容，注重强化学生英语基本技能，尤其是听、说等技能的综合训练，力求使学生在学习本教材后能初步掌握饭店服务常用英语，从而具备用英语与宾客进行有效沟通，顺利完成宾馆各部门服务工作的职业能力。
Part One Front Office Unit One English for Reservationists Situational Dialog One A Telephone Call Reservation Situational Dialog Two Sorry， Our Hotel Is Full Situational Dialog Three A Group Reservation Exercises Unit Two English for Receptionists （Ⅰ） Situational Dialog One A Face-to-Face Reservation Situational Dialog Two Checking in Guest with Reservation Situational Dialog Three Checking in Guest without Reservation Situational Dialog Four Checking in a Group Exercises Unit Three English for Receptionists （Ⅱ） Situational Dialog One Changing Room Situational Dialog Two Extending Stay Situational Dialog Three Lost and Found Situational Dialog Four Can We Keep the Rooms till Three？ Exercises Unit Four English for Bellmen Situational Dialog One Escorting Guest to Room Situational Dialog Two Ticket Booking Situational Dialog Three Scenic Spots in Shanghai Exercises Unit Five English for Information Clerks Situational Dialog One How Can I Get to the Place？ Situational Dialog Two Is Mr. Smith in？ Situational Dialog Three One-Day Tour Service Situational Dialog Four Posting Letter for Guest Exercises Unit Six English for Cashiers Situational Dialog One At Foreign Exchange Counter Situational Dialog Two Checking Out Situational Dialog Three SOmething Wrong with Bill Exercises Unit Seven English for Operators Situational Dialog One May I Speak to … Situational Dialog Two My Baggage Is Missing Exercises Part Two Housekeeping Unit one Exercises Unit Three English for Room Attendants （Ⅲ） Situational Dialog One Extra Bed Situational Dialog Two One More Blanket, Please Situational Dialog Three Room Service Situational Dialog Four Replenishing Mini-bar Exercises Unit Four English for Floor Attendants （ Ⅰ ） Unit Five English for Floor Attendants （Ⅱ） Unit Six English for Laundry Clerks Part Three Food and Beverage Unit One English for Hostesses Unit Two English for Waiters （Ⅰ） Unit Three English for Waiters （Ⅱ） Unit Six English for Banquet Waiters Unit Seven English for Bartenders APPENDIX
很明显，该书是抄袭《饭店情景英语》的，属于侵犯知识产权的举动，必将受到法律严惩。当当网的服务当然没有问题。
没有配套的磁带，有点费劲