培训开发的外包
2005-12
John Wiley & Sons Inc
Hale, Judith A.
172
In this book, human resource management and training expert Judy Hale demystifies training outsourcing and details how companies can successfully outsource their training and development needs—from the entire learning function to selected services and programs. It also covers the labyrinth of contractual, interpersonal, and legal dimensions inherent in any decision to partner with another service provider. Filled with practical tips, guidelines, and plenty of tools, this book explains how to determine What type of external resources will be required What to expect of external resources What will be required in terms of program deliverables, reports, quality assurance, risk management, and reporting relationships The level of readiness to outsource deliverables ranging from managing the training and development function to specific program elements The contractual elements that best protect an organization’s interests How to collaborate effectively with all of the functions involved in outsourcing decisions.
List of FiguresCD-ROM Contents Preface Introduction Chapter 1: Outsourcing: A Business and Economic Model A Little History Why Outsource What Is Outsourced What the Relationship Looks Like Implications Missteps and Oversights Summary Where to Learn More Notes Chapter 2: Identifying the Need Determine Clients’ Needs Determine Criticality and Priority Implications Missteps and Oversights Summary Where to Learn More Notes Chapter 3: Assessing Capacity and Capability Assess Strengths Assess Weaknesses Conduct Job Task Analysis Implications Missteps and Oversights Summary Where to Learn More Notes Chapter 4 Selecting the Outsourcing Firm Set the Baseline Define Roles and Responsibilities Define the Requirements Define the Selection Criteria Recruit Potential Outsourcing Firms Issue the RFQ Issue the RFP Convene the Panel and Decide Implications Missteps and Oversights Summary Where to Learn More Notes Chapter 5: Contracting Prepare the Contract Draft Master Agreement Determine Scope of Work Draft Addenda Agree on Terms and Conditions Implications Missteps and Oversights Summary Where to Learn More Note Chapter 6: Starting Up Build Contract Profile Set Up Governance Process Develop Management Plan and Schedule Create Communication Protocols Develop Document Standards and Controls Agree on Deliverable Standards Identify Intellectual Property Create Transition Plan Create Dispute Resolution Process Implications Missteps and Oversights Summary Where to Learn More Chapter 7: Managing the Relationship Provide Oversight Implement the Plan and Protocols Share Expectations and Agree on Goals Communicate Stay Current with Needs Measure and Report Results Celebrate Success Improve Processes Implications Missteps and Oversights Summary Where to Learn More Chapter 8: Closing Out Notify About Termination Transfer Intellectual Property Return Physical Property Reconcile Financial Obligations Terminate Clearances, Codes Execute Final Performance Review Orient the Training Function Implications Missteps Summary Where to Learn More Notes Index About the Author Pfeiffer Publications Guide
