项目管理人员要素
2007-6
John Wiley & Sons Inc
Zachary Wong
350
In Human Factors in Project Management, author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing project managers today including； Motivating a diverse workforce； Facilitating team decisions； Resolving interpersonal conflicts； Managing difficult people； Strengthening team accountability； Communications； Leadership.
Acknowledgments. The Author. Introduction. ONE: Emergence of Human Factors. TWO: Human Factors and Team Dynamics in Project Management. THREE: Key Elements of Team Performance: Content. FOUR: Key Elements of Team Performance: Process. FIVE: Key Elements of Team Performance: Behavior. SIX: Secrets of Managing the Three Key Elements. SEVEN: Key Stages of Team Development. EIGHT: Moving the Team Forward: Facilitation Techniques. NINE: Personal Space. TEN: Team Conflicts. ELEVEN: How Conflicts Affect Personal Space. TWELVE: Expanding Your Space. THIRTEEN: Managing Good and Bad Behaviors. FOURTEEN: Raising Your Game. FIFTEEN: Those Who Break Through Will Never Go Back. SIXTEEN: Hearts and Minds of Human Factors. SEVENTEEN: Personal Leadership: Putting It All Together. Epilogue. References. Index.
