旅游英语口语辅导用书
2011-10
对外经贸大学出版社
李燕，徐静 主编
152
随着我国旅游事业的飞速发展，旅游市场对旅游服务与管理人才的素质提出了更高的要求，这对旅游英语专业教学是一个严峻的挑战。我们迫切需要培养出既通晓旅游管理专业知识，又具备英语交际能力的旅游服务及管理人才。《旅游英语口语》旨在为全国的旅游市场培养出更多更好的旅游专门人才以满足不断扩大的市场需要。
作为湖北省省级精品课程及2010年国家外语教学指导委员会精品课程《旅游英语》的主干教材、湖北省高等学校省级教学研究项目“基于工作过程导向的高职高专旅游英语课程开发研究”的成果之一，在编写过程中，我们结合中国旅游市场的发展与职业的实际需要，以岗位工作环境为情境，以岗位职业语言为素材，通过对典型工作任务分析确定旅游英语课程的能力培养目标，按照工作过程系统化的原则，根据职业特征及完整思维将学习领域细化为学习情境．以真实的旅游行业服务人员的工作岗位和工作流程序化教学内容，并按照行动导向实施课程教学。在教材中体现“教学内容职业化、课程结构模块化、实际操作标准化、顶岗实习规范化”的高职高专旅游英语教学模式。
本教材共分为十个单元，主要内容包括：邀请来访、准备工作、迎宾服务、入住酒店、会议服务、宴请服务、观光游览、赠送礼品、退房服务、送行。每个单元由“背景知识、热身练习、情景对话、补充阅读、练习、拓展词汇、相关知识、导游考试辅导八个模块组成。每个单元一个主题，侧重听说训练。本教材构思独特，内容新颖，实用性强，使用面广。按照工作过程中活动与知识的关系设计教学内容，突出工作过程在课程框架中的主线地位，按照工作过程的需要宋选择知识，以工作任务为中心整合理论与实践。本书配有对话和听力理解部份的录音及教学辅导用书，可供高职高专及以上水平的旅游英语专业、酒店管理专业及旅游管理专业教学使用，也可作为旅游企业服务与管理从业人员的培训教材。
Unit 1 Invitations邀请客人
Unit 2 Preparations准备工作
Unit 3 Meeting Guests迎宾
Unit 4 Staying in a Hotel入住酒店
Unit 5 Meeting Service会议服务
Unit 6 Banqueting and Catering Services宴请餐饮
Unit 7 Sightseeing观光游览
Unit 8 Shopping购物
Unit 9 Checking Out退房
Unit 10 Farewell送行告别
参考文献
版权页：插图：When overseas tourists TRAVEL to us，you need to be extra attentive.From the moment theyarrive，your guests should feel welcome.You should be waiting at the airport to greet your tourists when the plane lands，take them to hotel，and make sure they settle in comfortably.The purpose of greeting is to establish or maintain friendly contact，and the purpose of manners isto make your tourists feel comfortable.There is some preparation work to do before receiving the group.You should be familiar with the schedule，call first and reconfirm when and wherethe group will arrive.You can ask the information office at the airport for actual arrival time ofthe flight two hours ahead of the schedule.You should be familiar with the group's tour leadersand the TRAVEL agency.You need get the data of group from the TRAVEL agencpreparing the tools such as tour guide card，microphone，guiding banner and the like.The most important thing is to take the busy trafficked situation into account，reaching the meeting place at least half an hour ahead ofthe schedule and wait for guests to come.There are some activities for you to do while waiting for the guests.It is necessary to meetthe bus driver in advance，double-check the route，and sign the bill of renting bus.Keep incontact with the driver and check the place where the bus is parked and inform the driver the itinerary.Make sure that your tour bus call find a place to park close enough to the terminal so that the tourists don’t have to walk far.Also，you need to get in touch with the porters，confirmthe places where the checked luggage will be handed over and where the luggage will b delivered.It is always essential for the tour guide to be familiar with the airport terminal，including the lost luggage claims. If there is any alternation，the guide should read the new schedule and the notice of the alternation very carefully.For example，if the timetable of flights has been changed，but theguide did not check the new timetable，and still went to pick up the group，when the group of tourists arrived at the transportation port，the local guide will not be available.
《旅游英语口语辅导用书》是全国高等院校基于工作过程的校企合作系列教材之一。
