经营过程管理与平衡计分卡
Smith, Ralph F.
John Wiley & Sons Inc
出版时间：
2006-12
出版社：
John Wiley & Sons Inc
作者：
Smith, Ralph F.
页数：
227
Tag标签：
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内容概要
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.
书籍目录
PrefaceCHAPTER 1 A World of ChangeCHAPTER 2 How Process Can Drive StrategyCHAPTER 3 The Strategic ProcessCHAPTER 4 Strategy MapsCHAPTER 5 Balanced Scorecard and Strategic InitiativesCHAPTER 6 ConclusionsIndex
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