饭店英语
2006-8
华中师范大学出版社
游巧荣主编
158
188000
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旅游行业具有实践性强的特点，同样的，饭店英语也注重实际操作。本书根据涉外饭店服务工作的需要，由前厅、客房、餐饮、康乐、工程维修、安全、人力资源、投诉处理等部分所组成，针对各个部门的工作性质来进行针对性的辅导，每个单元包括课文、对话、补充阅读和课后练习。
Unit One What Is a Hotel ? Text What Is a Hotel? Dialogue 1 Enquiring about the Accommodations and Facilities Dialogue 2 Recommending Another Hotel Dialogue 3 Finding the Right Hotel - Supplementary Reading Classification of Hotels ExercisesUnit Two The Front Office (I) Text The Front Office Dialogue 1 Making a Reservation Dialogue 2 Registering a Guest Dialogue 3 Bringing the Guest to Her Room Supplementary Reading The Bell Service ExercisesUnit Three The Front Office (II) Text The Business Center Dialogue 1 Checking out of the Hotel Dialogue 2 Cashing Cheeks for a Guest Dialogue 3 At the Business Center Supplementary Reading The History of Money ExercisesUnit Four The Housekeeping Department (I) Text The Housekeeping Department Dialogue 1 Showing the Guest to His Room Dialogue 2 Cleaning the Guestroom Dialogue 3 Introducing the Baby-sitting Supplementary Reading Different Kinds of Rooms in a Hotel ExercisesUnit Five The Housekeeping Department (II) Text The Laundry Service Dialogue 1 Getting Information about the Laundry Service Dialogue 2 Laundry Mix-up Dialogue 3 Settling a Laundry Problem Supplementary Reading The Dry Cleaner's ExercisesUnit Six The Food and Beverage Department Text The Food and Beverage Department Dialogue 1 Calling in a Reservation Dialogue 2 Recommending Dishes Dialogue 3 Taking Orders Supplementary Reading The Story of Chopsticks ExercisesUnit Seven The Health and Recreation Center Text The Health and Recreation Center Dialogue 1 At the Fitness Center Dialogue 2 At the Bowling Alley Dialogue 3 At the Recreation Center Supplementary Reading Traditional Chinese Medicine ExercisesUnit Eight The Engineering and Maintenance Department Text The Engineering and Maintenance Department Dialogue 1 Dealing with the Maintenance of the Room Dialogue 2 Dealing with an Elevator Accident……Unit Nine The Security Department and Human Resources Department Unit Ten Handling ComplaintsKeys to Exercises参考文献
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