宾馆英语-第二版
2012-7
高等教育出版社
郭兆康 编
329
《全国行业英语系列统编教材：宾馆英语（第2版）》共16单元，每单元分四大模块：听力模块、会话模块、理论模块和综合练习模块。听力模块包括两段听力和四种练习方式；会话模块含主体会话两则及配套练习四至五种；理论模块含课文一篇和案例分析题一则；综合练习模块则包含了大量结合专业的语言延伸和复合练习。每单元以上述的WWW系统为主线，突出一个主题，力求使学员对整个宾馆酒店业的全局了然于胸，同时养成其专业英语的交际能力。
UNIT ONE HOTEL INDUSTRY ABCⅠ.What Is a HotelⅡ.How to Enter the Hotel WorldⅢ.Summary of our WorkⅣ.ConsolidationUNIT TWO FRONT OFFICE（Ⅰ）Reservation ServiceⅠ.What to Do in Handling Room ReservationsⅡ.How to Handle Room ReservationsⅢ.Summary of our WorkⅣ.ConsolidationUNIT THREE FRONT OFFICE（Ⅱ）ReceptionServiceⅠ.What Do You Know About a Registration FormⅡ.How to Register GuestsⅢ.Summary of our WorkⅣ.ConsolidationUNIT FOUR FRONT OFFICE（Ⅲ）Concierge ServiceⅠ.What Do We Do Every DayⅡ.How to Do Our Service ProperlyⅢ.Summary of our WorkⅣ.ConsolidationUNIT FIVE FRONT OFFICE（Ⅳ）Cashier ServiceⅠ.What to Do with the Hotel BillsⅡ.How to Be a Hotel CashierⅢ.Summary of our WorkⅣ.ConsolidationUNIT SIX HOUSEKEEPING（Ⅰ）Guest-Room ServiceⅠ.What Work Is Included in This DepartmentⅡ.How to Do the Chamber ServiceⅢ.Summary of our WorkⅣ.ConsolidationUNIT SEVEN HOUSEKEEPING（Ⅱ）Personal ServiceⅠ.What Are Included in Personal ServicesⅡ.How to Offer Personal ServicesⅢ.Summary of our WorkⅣ.ConsolidationUNIT EIGHT FOOD&BEVERAGE DEPARTMENT（Ⅰ）Chinese Restaurant ServiceⅠ.What Is Served HereⅡ.How to Work in the Food and Beveragc DepartmentⅢ.Summary of our WorkⅣ.ConsolidationUNIT NINE FOOD&BEVERAGE DEPARTMENT（Ⅱ）Westem Restaurant ServiceⅠ.What Is Served in a Western RestaurantⅡ.How to Serve Western CuisineⅡ.Summary of our WorkⅣ.ConsolidationUNIT TEN FOOD&BEVERAGE DEPARTMENT（Ⅲ）UNIT ELEVEN SHOPPING ARCADEUNIT TWELVE RECREATION DEPARTMENTUNIT THIRTEEN EVENT DEPARTMENTUNIT FOURTEEN SALES&MARKETING DEPARTMENTUNIT FIFTEEN SETTLING COMPLAINTSUNIT SIXTEEN HOTEL MANAGEMENTAppendix
